Free shipping on subscription orders
Subscription orders are designed to arrive without extra shipping clutter when free shipping is active at checkout.
Shipping and returns
Simple delivery.
Clear returns.
Everything you need to know about Nataura shipping, subscription changes, unopened returns, refunds, and order support.
Order support
Shipping, returns,
and subscriptions.
We keep the routine simple after checkout too. Review the essentials below, and contact us before your next renewal if anything needs to change.
Policies can vary by destination, promotion, and order status.
Pause, skip, or cancel before renewal
Adjust your routine before the next billing date from your subscription account or by contacting support.
Sealed products can be reviewed for return
Because Nataura is a dietary supplement, opened bottles cannot be returned unless there is a fulfillment issue.
Shipping Where do you ship?
Orders ship to destinations available during Shopify checkout. If a location is not available at checkout, we are not currently able to ship there.
Shipping When will my order leave?
Most in-stock orders are processed within 1-2 business days. Delivery timing begins after the carrier receives the package and depends on the selected service and destination.
Orders Can I change or cancel an order after checkout?
Email support as soon as possible. We will do our best to help before the order is packed, but shipped orders cannot always be changed or canceled.
Returns What is the return window?
Contact us within 30 days of delivery if you need help with a return. Eligible returns must be unused, unopened, sealed, and in their original packaging.
Returns What items cannot be returned?
Opened supplement bottles, used products, final-sale items, and products without original packaging are not eligible for return unless required by law or connected to a fulfillment issue.
Support What if my package arrives damaged or incorrect?
Email support within 7 days of delivery with your order number and clear photos of the package and product. We will review the issue and help with a replacement or refund when appropriate.
Refunds When will my refund appear?
Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card provider may need additional time to post the credit.
Subscriptions Can I return a subscription shipment?
Subscription shipments follow the same return rules. To prevent an unwanted renewal, pause, skip, or cancel before the next billing date.
Need help with an order?
Send your order number and the Nataura team can help with shipping, delivery, subscription, or return questions.